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IT FOCUS AREA: Service Management
more in Service Management
Automation Check Mark

Enabling Services Through Effective Process Automation

Find out the five key steps companies should take to establish a process automation framework.

Featured Articles

Service Management
Service Management

IT Operations Governance: 6 Critical Success Factors

Improve the governance success of your IT operations by considering these six key factors.
Service Management
Service Management

The IT Service Catalog: Who Owns It?

Since the IT service catalog is a critical element for guiding IT strategy, design and support, IT leadership should own the development, use and maintenance of it.

Recent Articles in Service Management

Service Management
Service Management

Why IT Disaster Recovery and IT Operations Management Are So Dependent on Each Other

The future of an efficient and reliable IT disaster recovery process depends on the maturity of the IT operations management team.
Service Management
Service Management

8 Steps to Implementing a Knowledge Management Program at Your Organization

Find out how to best implement a successful knowledge management program that increases staff productivity, product and service quality, and deliverable consistency.
Service Management
Service Management

Critical Design Elements for the Cloud

How to adapt IT design capabilities to meet the demands of business.
Server Optimization
Server Optimization

Like Clockwork: Optimizing Data Center Migration with ITIL

To ensure success for your migrated data center, you should implement ITIL service lifecycles right from the start.
Service Management
Service Management

A Critical Step Toward Delivering Better Service

Why it is important that IT and the business speak the same language.
Service Management
Service Management

From Measurement to Improvement

Five ways a company can move from measuring to prove to measuring to improve.
Service Management
Service Management

5 Key Factors of a Successful Monitoring Program

These critical elements can help IT organizations maximize their monitoring investments.
Service Management
Service Management

9 Steps to Implementing a Successful Configuration Management System

Learn how to plan and design your configuration management system (CMS) so it enhances your company's management capabilities.
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